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Customer Satisfaction Survey - Case Study
Client: Educational Institution.
Topic: Teacher performance.
Survey Methodology: Online Survey.
Services: Customer Satisfaction Survey.
Specifications: A K-12 educational institution required ongoing evaluations by students and parents of teacher performance along with customized reporting and internal benchmarking of results.
Survey Method Used: Twice-a-year online surveys using email invitations for parents and onsite unique passcode logins for students.
Approach and Research: The purpose of the study was to measure the performance of individual teachers based on ratings by students and parents, and to distribute individualized reports to each of 100+ teachers, and the building principals, showing how their response data compared with others based on such segments as overall campus, location, and department. Amplitude Research created a custom reporting template for the teacher evaluations that included input of unique scoring for each individual evaluation along with benchmark results.
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Our blue-chip client list represents all different types of industries and markets including publicly traded corporations, large private companies, and regional organizations. We are experts in all kinds of customer satisfaction studies including consumer, alumni, member, teacher, patient, b2b, and IT research with actionable measurement and management friendly report writing.